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Technical Support Service Statement
   
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Your satisfaction is our goal of service. Our professional technical support engineers are more than happy to help resolving your technical issues here 7 days a week.

Technical Support Scope

• Airlink101 products, excluding hard drive enclosures, switches, KVM switches, USB devices require no driver.
• Airlink101 product Installation, configuration, upgrade, connectivity and troubleshooting, excluding but not limited to user’s network devices from other manufacturers, 3rd party software, such as personal firewall or anti-virus, computer system problems that are not afflicted with or caused by Airlink101 products, etc.
• Microsoft Windows system above Windows 98, not including MAC OS X or Linux.

Voice Support

• Our voice support is available from 9:00AM to 9:00PM PST

Email Support

• We provide free Email technical support available Monday through Friday including holidays from 9:30AM to 6:30PM Pacific Time (PST). Your email will be replied by our professional technical support personnel by the order it is received.
• You can create an email support ticket at http://www.airlink101.com/helpdesk/
• For all Internet Cameras and Routers firmwares, please request by email

Knowledge Database

• Check our knowledge database for the Frequent Asked Questions which helps to resolve most common issues you may encounter.