Your satisfaction is our goal of service. Our professional technical support engineers are more than happy to help resolving your technical issues here 7 days a week.
Technical Support Scope
- Airlink101 products, excluding hard drive enclosures, switches, KVM switches, USB devices require no driver.
- Airlink101 product Installation, configuration, upgrade, connectivity and troubleshooting, excluding but not limited to user’s network devices from other manufacturers, 3rd party software, such as personal firewall or anti-virus, computer system problems that are not afflicted with or caused by Airlink101 products, etc.
- Microsoft Windows system above Windows 98, not including MAC OS X or Linux.
Voice Support
- Our voice support is available from 9AM to 9PM pacific time, 7 days a week. Phone calls received in off hours will be replied within 24 hours.
- Free voice support is only available for products that are within 6 months from the date of purchase; original or copy of the receipt may be required as proof of purchase.
- For prepaid voice support, a $30 per-instance charge will be applied for products that are purchased outside of the 6 month period.
- For prepaid voice support service, please call 510-360-0815 between 10am and 7pm pacific time, Monday through Friday.
Email Support
- We provide free Email technical support 24x7, lifetime unlimited access. Your email will be replied by our professional technical support personnel by the order it is received.
- You can create an email support ticket at http://www.airlink101.com/helpdesk/
Knowledge Database
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